Refund policy

We hope you love your SENYORI find. Each piece is selected with care, and many of our items feature natural materials, handcrafted details, or small-batch production.

Returns

If you would like to request a return, please contact us within 14 days of delivery.

To be eligible for a return, the item must be unused, unworn, and in its original condition and packaging.

Please contact us before sending any item back. Returns sent without prior approval may not be accepted.

Unless the item arrives damaged or incorrect, return shipping costs are the responsibility of the customer. Original shipping charges, if any, are non-refundable.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery with your order number and clear photos of the item and packaging.

We’ll review the issue and work with you on an appropriate solution.

Natural Variations

Many SENYORI pieces are made with natural materials or handcrafted elements. Slight variations in color, grain, texture, shape, bead pattern, or small decorative details are part of their individual character and are not considered defects.

Where an item includes assorted or randomly selected packaging, pouches, charms, or accessories, the exact design may vary as stated on the product page.

Non-returnable Items

For hygiene and personalization reasons, customized or made-to-order items may not be eligible for return unless they arrive damaged or incorrect.

Refunds

Once an approved return is received and inspected, we will notify you of the refund status. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

For any questions about your order, please contact us through our Contact page.